Privacy Policy

Introduction

Earth Goddess Healing is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is necessary for us to provide you with our services. This may include, but is not limited to:

• Name
• Contact details (address, phone number, email)
• Date of birth
• Medical history
• Family medical history
• Health and lifestyle information

2. How We Collect Personal Information

We collect personal information directly from you through:

• Consultations (in person, over the phone, or via video call)
• Health history forms
• Email communications
• Our website (through forms and cookies)

3. Use of Personal Information

We use your personal information to:

• Provide healthcare services
• Develop and maintain your treatment plan
• Communicate with you regarding appointments, treatments, and other relevant information
• Maintain our business records
• Conduct research and improve our services (with your consent, where necessary)

4. Disclosure of Personal Information

We will not disclose your personal information to third parties without your consent, except as required or permitted by law. Situations where we may disclose your information include:

• To other healthcare providers involved in your care
• To third-party service providers who assist us in our operations (e.g., IT support)
• Where required by law, such as in response to a court order

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Measures we use include:

• Secure storage systems (both physical and electronic)
• Encryption of sensitive data
• Access controls within our premises and systems

6. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details provided below. We will respond to your request within a reasonable time frame.

7. Complaints

If you believe that we have breached your privacy or the Australian Privacy Principles, you can lodge a complaint with us. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may take your complaint to the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The updated policy will be posted on our website with the effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Earth Goddess Healing

17 Booth St

Golden Square VIC 3555

kerrianne.earthgoddess@gmail.com

Effective Date: 9/07/2024